Refund & Return Policy
Refund & Return Policy
Last updated: 11 October 2025
At Gayatri Nursery, we take great care to ensure every plant and product reaches you in the best condition. Since plants are living beings, we handle returns and refunds carefully to balance customer satisfaction and plant care.
🌿 1. Order Cancellations
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Orders can be cancelled within 12 hours of placing them.
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Once your order is shipped, cancellation requests cannot be accepted.
🍃 2. Returns & Replacements
We only accept returns or replacements under the following conditions:
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You received the wrong product.
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The plant arrived damaged or unhealthy.
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The pot or product was broken in transit.
If any of the above occurs, please contact us within 24 hours of delivery with clear photos of the product and package. Our team will review your request and arrange a replacement or refund if eligible.
🌸 3. Refunds
Once approved, refunds will be processed to your original payment method within 5–7 business days.
You’ll receive a confirmation email once your refund is initiated.
🌼 4. Non-Returnable Items
Please note that we cannot accept returns or issue refunds for:
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Plants that have been repotted, trimmed, or used after delivery
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Customized orders or special plant arrangements
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Live plants that were healthy on delivery but later damaged due to care or environment.
💚 6. Contact Us
For any return, refund, or exchange request, please contact our support team at:
📧 gayatrinurserymuzaffarnagar@gmail.com
📍 Gayatri Nursery
We’re here to make sure your plant shopping experience is as smooth and happy as possible! 🌿
We Grow Trust Like We Grow Plants — With Care.
At Gayatri Nursery, your satisfaction means everything to us. If something’s not right, we’ll fix it — because your happiness keeps us growing. 💚
“Thank you for trusting Gayatri Nursery — your everyday green partner.” 🌿